Clarity Call with Quen
Terms & Disclaimer
Last Updated: 9/27/2026
Quick Summary
Here’s the short version of what you’re agreeing to when you purchase a Clarity Call with Quen:
1. What this is: A one-time, 45-minute educational conversation to help you understand your real estate situation, organize your questions, and figure out what you may need to ask next.
2. I am not your real estate agent: I am a licensed Texas real estate agent, but purchasing this call does not automatically create a representation or agency relationship between us.
3. This is not legal advice: I am not your attorney and cannot tell you what your legal rights are or what you should do with a contract.
4. This is not lending advice: I am not your lender, loan officer, or underwriter. Mortgage information discussed during the call should be confirmed with your lender.
5. Grants and assistance can change: Program rules, availability, and eligibility vary, so any assistance program should be verified directly with the appropriate program or lender.
6. This is not tax, financial, or investment advice: Questions in those areas should be confirmed with the appropriate qualified professional.
7. I am not evaluating the property itself: I am not acting as your inspector, appraiser, engineer, title professional, or insurance professional.
8. Real estate rules vary: Laws, lending requirements, contracts, fees, and programs vary by location and transaction. Important information should be independently verified.
9. No guarantees: I cannot guarantee loan approval, grant eligibility, closing costs, property value, transaction outcomes, or any other specific result.
10. What you are buying: One 45-minute call plus one brief clarification email within 48 hours. You are not purchasing ongoing access, representation, negotiation, or unlimited support.
11. Follow-up is limited: Your follow-up email is for clarification of something we already discussed, not for new issues or developments.
12. Scheduling matters: You may reschedule with at least 24 hours’ notice. Late cancellations or rescheduling are nonrefundable, and late arrivals do not extend the call.
13. Do not rely on this call for deadlines: If you have an urgent contractual, financing, inspection, closing, or other deadline, contact the professional responsible for your transaction.
14. Protect your sensitive information: Do not send highly sensitive personal or financial information unless specifically requested.
15. Recording requires consent: Neither of us should record the call without the other person knowing and agreeing.
16. Your decisions remain yours: The call is designed to help you understand your situation, not to make decisions for you.
17. Liability is limited: To the extent allowed by law, my liability related to the call is limited, including a maximum liability equal to the amount you paid for the call.
18. Purchasing means you agree: By purchasing and participating, you acknowledge that you understand the scope and limitations of the service.
The full terms below provide additional detail.
1. Nature of the Call
Clarity Call with Quen is a one-time, 45-minute educational conversation intended to help you better understand real estate-related information, organize your questions, identify matters you may want to investigate further, and prepare questions for the professionals involved in your situation.
Depending on your needs, topics may include homebuying, homeselling, homeownership, financing concepts, closing costs, assistance programs, builder or lender incentives, or other general real estate matters.
The call provides education, general information, and perspective based on my professional experience.
It is not intended to replace the professionals responsible for advising you or representing you in a specific transaction.
2. No Real Estate Representation
I am a licensed Texas real estate agent.
However, purchasing or participating in a Clarity Call does not, by itself, create a buyer-representation agreement, seller-representation agreement, broker-client relationship, agency relationship, fiduciary relationship, or other real estate representation relationship between us.
Unless separately agreed to in writing through the appropriate brokerage relationship, I am not serving as your real estate agent or representing you in the purchase, sale, lease, negotiation, or other real estate transaction discussed during the call.
The call does not include negotiating on your behalf, communicating with another party on your behalf, preparing or modifying contracts, directing you to enter into or terminate a contract, or otherwise acting as your transaction representative.
If you are currently represented by a real estate professional, you should continue to work directly with that professional regarding your transaction.
Where required by applicable law or regulation, additional real estate disclosures may be provided separately.
3. No Legal Advice
Nothing discussed during the call constitutes legal advice.
I am not your attorney and cannot determine your legal rights or obligations, provide legal interpretations of contracts, or advise you whether to sign, terminate, amend, waive, enforce, or otherwise act upon a legal agreement.
Questions involving contracts, title, ownership, liability, disputes, deadlines, legal rights, or other legal matters should be directed to a qualified attorney.
4. No Mortgage, Lending, or Underwriting Advice
I am not acting as your mortgage lender, mortgage loan originator, loan officer, underwriter, credit counselor, or other lending professional.
We may discuss general mortgage concepts, terminology, loan programs, down payments, closing costs, assistance programs, or questions you may want to ask a lender.
However, I cannot determine or guarantee:
whether you will qualify for financing;
which loan product a lender will approve;
your interest rate or loan terms;
the amount of money you will be required to bring to closing;
whether a lender will accept particular income, assets, credit information, or documentation; or
whether a specific loan program is appropriate or available to you.
Your lender or another qualified mortgage professional should confirm all financing information.
5. Grants and Assistance Programs
Information regarding grants, down payment assistance, closing-cost assistance, first-time homebuyer programs, or similar programs can change at any time.
Program availability and eligibility may depend on factors including location, income, household size, loan type, property type, occupancy, credit, lender participation, funding availability, and program-specific requirements.
Discussing a program during a call does not mean that you qualify for it or that funding will be available.
Eligibility and current program requirements must be verified directly with the program administrator, lender, housing agency, or other appropriate source before you rely on the information.
6. No Tax, Financial, Accounting, or Investment Advice
Nothing discussed during the call constitutes tax, accounting, investment, or personalized financial advice.
Questions concerning taxes, investment strategy, entity structure, financial planning, or the financial consequences of a real estate decision should be discussed with an appropriately qualified professional.
7. Property-Specific Matters
Nothing discussed during the call constitutes an inspection, appraisal, engineering opinion, environmental assessment, title opinion, survey analysis, insurance determination, or other professional evaluation of a property.
Questions regarding the condition, value, insurability, title, boundaries, safety, systems, repairs, or suitability of a property should be evaluated by the appropriate qualified professional.
8. Information May Vary
Real estate practices, lending requirements, assistance programs, contracts, laws, taxes, fees, customs, and procedures vary by state, locality, lender, builder, program, property, and individual transaction.
Information discussed during a call may therefore not apply universally or to your particular circumstances.
You are responsible for confirming information that is material to your situation with the appropriate licensed or qualified professional in your jurisdiction.
9. No Guarantees
I cannot and do not guarantee any particular result from a Clarity Call.
This includes, without limitation, any guarantee regarding:
loan approval;
interest rates or loan terms;
credit improvement;
grant or assistance eligibility;
availability of program funds;
builder or seller concessions;
closing costs or cash required to close;
appraisal or inspection results;
contract terms;
property value;
sale price;
whether a transaction will close;
future property appreciation;
financial return; or
whether buying, selling, keeping, refinancing, improving, or otherwise acting with respect to a particular property is the right decision for you.
You remain responsible for your own decisions and for obtaining appropriate professional advice before acting.
10. Scope of the Call
Your purchase includes:
one 45-minute Clarity Call with Quen; and
one brief follow-up email submitted within 48 hours after the call for clarification of something specifically discussed during the call.
Your purchase does not include:
ongoing consulting or transaction support;
unlimited email, text, telephone, or direct-message access;
review of contracts or legal documents;
review of loan files or underwriting documentation;
detailed document review unless separately agreed to;
communication with your lender, real estate agent, builder, buyer, seller, attorney, or other professional on your behalf;
negotiation;
transaction representation;
research performed after the call unless separately agreed to; or
advice regarding new developments that arise after the call.
If a new question or development arises after your call, I may recommend that you speak directly with the appropriate professional rather than attempting to address it by email.
11. Follow-Up Questions
The included follow-up email is intended only for brief clarification of something we discussed during your call.
It is not an extension of the 45-minute call or a substitute for ongoing professional representation.
Questions involving new facts, new documents, new offers, new loan terms, contractual deadlines, changes to your transaction, or matters requiring additional research fall outside the scope of the included follow-up.
12. Scheduling, Rescheduling, and Late Arrivals
Calls are scheduled using the scheduling instructions provided after purchase.
You may reschedule your call with at least 24 hours’ notice.
Calls cancelled or rescheduled with less than 24 hours’ notice are nonrefundable.
If you arrive late, your call will still end at the originally scheduled ending time.
If I need to cancel or reschedule your call, you will be offered the opportunity to reschedule or receive a refund.
13. Time-Sensitive Matters
Do not rely on the availability of a Clarity Call for contractual deadlines, financing deadlines, option periods, inspection deadlines, closing deadlines, rate locks, program deadlines, listing deadlines, response deadlines, or other time-sensitive matters.
If your situation requires action by a particular deadline, contact the professional responsible for your transaction immediately.
14. Documents and Sensitive Information
Unless specifically requested, please do not send Social Security numbers, bank account numbers, passwords, full credit reports containing sensitive identifying information, unredacted identification documents, or other highly sensitive personal information.
If we discuss information contained in a document, that discussion does not constitute legal, lending, underwriting, tax, title, inspection, appraisal, or other professional review of that document.
15. Recording
The call may not be recorded by either party without the knowledge and consent of the other party.
16. Your Responsibility
You are responsible for evaluating the information discussed during the call and deciding what actions, if any, you wish to take.
When an issue requires the expertise or authority of another professional, you are responsible for obtaining advice or confirmation from that professional before making a decision.
The purpose of a Clarity Call is to help you become better informed, organize your thinking, and prepare better questions, not to make decisions on your behalf or replace the professionals responsible for your transaction.
17. Limitation of Liability
To the fullest extent permitted by applicable law, Quen Williams and any business entity through which the Clarity Call is offered will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to your participation in a Clarity Call, your reliance on information discussed during the call, or any decision or action you take following the call.
You acknowledge that real estate, financing, legal, tax, and financial decisions involve facts and circumstances that may not be known or available during a 45-minute educational conversation and that information may change after the call.
You are responsible for independently verifying information that is material to your decision with the appropriate qualified professional before acting upon it.
To the fullest extent permitted by applicable law, the total aggregate liability arising out of or relating to a Clarity Call, regardless of the legal theory asserted, will not exceed the amount you actually paid for the Clarity Call giving rise to the claim.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
18. Agreement
By purchasing and participating in a Clarity Call with Quen, you acknowledge that:
you understand the limited educational nature and scope of the call;
you understand that purchasing a call does not, by itself, create a real estate representation relationship;
you understand that the call does not create an ongoing consulting relationship;
you understand that transaction-specific information should be verified with the appropriate professional;
you remain responsible for your own decisions and actions; and
you agree to these Terms & Disclaimer.
For questions regarding these Terms, contact:
Quen Williams
quen@quenwilliams.com